FAQs

We have a trade discount structure for interior designers, architects and trade customers, please contact us for details.  In order to set you up with a trade account, we will need information such as a VAT number, website etc.

Our trade discount structure is based on accumulative order values, so it increases the more you order.

Click here to set up your trade account (link)

Outside London, please email ask@fritzfryer.co.uk or call 01989 567416
London enquiries, please email london@fritzfryer.co.uk or call 020 3929 5700

You can order a light directly from the website by clicking the ‘add to basket’ button, or you can order over the phone by calling us directly on 01989 567416.  With some delicate antiques we prefer to take orders by phone or you can use the ‘enquiry’ button on the website to ask us questions.

Yes, we are a UL approved company and we offer lighting that has been made safe for use in the USA and Canada.

Click here to discover our range of UL lighting.

All of our fittings come complete with a metal ceiling plate or backplate.

For more information please contact us via the online form or call 01989 567416.

Our fittings, including the antiques, are rewired and tested according to the Low Voltage Directive (LVD) 2006/95/EC and CE certified, but we always recommend using a qualified electrician to fit your lights. All light fittings must be installed following the installation instructions and in accordance with current, applicable building regulations – your electrician will ensure these conditions are met

Our pendants come as 1m standard.  This can easily be shortened during installation.  All our pendants are hand made to order, so if you require a longer pendant, just let us know at the time of your order and we can make the pendants to any length you specify.

There is a small charge to cover the extra flex (and chain if applicable).

Our contemporary and bespoke range has a huge number of bespoke flex and finish options, but the most popular are listed as standard on the product pages.  If you are looking for something unusual or bespoke, the simplest way to discover all our options is to give us a call and discuss your ideas on 01989 567416 or contact us via the online form.

All of our antiques are original, therefore, there is only one of each available unless specified. Generally, the finish on antiques is as shown on the website but if you have a special request for a different finish our talented restorers can grant your wish.

Our contemporary range is available in several different metal and glass finishes and sizes, and these can be found on the product pages. If you are unsure about any of our sizes and finishes please don’t hesitate to call us.

We are happy to refund your item if you notify us within 7 days of receipt and the fitting is returned to us in its original, resaleable condition, with the wiring unused within 28 days.

For our advice on cleaning your crystal chandelier, read our Crystal Chandelier Cleaning Tips.

We have a showroom based in the beautiful Wye Valley in Herefordshire, go to our contact page for more information.  We realise that many of our customers are not  nearby and have tried our very best to accurately photograph our fittings.  We have size guides to help you imagine the fittings and a helpful returns policy if you are not happy with your purchase.  Alternatively why not combine a visit to our showroom with a weekend in the Herefordshire countryside? 

In addition we have a showroom in Clerkenwell in London, located at 1 Albemarle Way, EC1V 4JB.

We also work with some people who sell our lights around the country and may offer a small range in there stores.  For information near you, please give us a call or send an email.

We now have a lighting showroom in Clerkenwell, London.

A large collection of our modern pendant lights, wall lights, bespoke lighting options, as well as a collection of fine quality antique lighting on display in our London showroom.

Visit the ‘London Showroom’ section of our website to find our more about location and opening times.