Terms & Conditions

1. The Site
These website terms of use (the “Terms”) apply to the websites at www.fritzfryer.co.uk (the “Site”).

2. About us
2.1. We are WALLIS-SMITH LIMITED trading as Fritz Fryer Lighting and we run the Site. We’re a company registered in England and Wales with company number 06510359 whose registered address is at St Ethelbert House, Ryelands Street, Hereford, England, HR4 0LA. In these terms we refer to ourselves as “we”, “us”, “our” or “ourselves”.

2.2. In case you need it, our VAT number is 926360033.

2.3. You can get hold of using the details on the ‘Contact Us’ section of this Site.

3. Personal Data
For information about how we collect and use your personal information, please see our privacy notice which is available here: https://www.fritzfryer.co.uk/privacy-policy/.
Please also see our cookies policy which is available here.

4. Terms of use
4.1. These Terms set out the terms on which you may use the Site. These Terms are important and you should read them carefully before using the Site. They explain how you may use the Site.

4.2. By using (and continuing to use) the Site, you agree to comply with these Terms. If you do not agree with these Terms then you must stop using the Site immediately.

4.3. Any orders or purchases made on the Site will be governed by our terms and conditions of sale which are available here: https://www.fritzfryer.co.uk/terms-and-conditions/

5. Changes to these Terms
5.1. We may change these Terms from time to time. You should therefore check these Terms each time you visit our Site for any changes. These Terms were last updated on 25th September 2025.

5.2. If you do not agree with the new/amended Terms then you must stop using the Site immediately. If you continue to use the Site, you agree to comply with the new/amended Terms.

6. Site Availability and access to the Site
6.1. Our Site is aimed at website visitors based in the United Kingdom. The content on the Site may not be appropriate or available for use in locations outside of the United Kingdom.

6.2. We permit access to the Site on a temporary basis and we may amend, suspend or indefinitely withdraw the Site, without notice to you.

6.3. You may only use our Site for lawful reasons.

6.4. Whilst we try to make this Site available at all times, we make no promises that it will be available at all times and we will not be liable if the Site is unavailable for any period of time, for whatever reason.

6.5. Access to the Site may be restricted or the Site may be unavailable to allow us to repair, maintain or improve the Site. We do not guarantee that access to the Site will be uninterrupted.

6.6. Some areas of our Site may be restricted to those people who have registered with us.

6.7. You are responsible for ensuring that you have the necessary and compatible equipment and/or devices for accessing our Site.

7. Updates to Content
We regularly change and update content on our Site.

8. Reliance on Content
8.1. The content on our Site is posted for general information purposes on an ‘as is’ basis and is not intended to amount to advice on which you should rely.

8.2. You should always obtain your own professional advice before taking any action or refraining from doing something based on the content of our Site.

8.3. We use reasonable endeavours to provide content which is up to date, but we do not warrant, represent, promise or guarantee that the content on our Site is up to date or accurate.

9. Login Details
9.1. If you have login details to access any part of the Site, you must treat those details as confidential and you must not share them with or disclose them to any other person or any other third party.

9.2. You will be responsible for all activity and orders placed under your login details. If you believe that someone else knows your password then you should contact us immediately using the details set out in section 2 above.

9.3. If we believe that you have not complied with these Terms or any other terms applicable to you, then we reserve the right to disable or suspend your login details.

9.4. If we believe that there has been a breach of security in relation to your login details or we believe that your account has been misused then we may lock your account and require you to change your password.

10. Third Party Sites
The Site may contain links to third-party websites. We are not responsible for the content on any linked website and we accept no responsibility for any loss or damage suffered due to your use of them. We provide these links as we believe it may assist you and other visitors to our Site but by providing the link we do not in any way approve the linked website or anything contained therein.

11. Visitor’s content
11.1. If you submit any content to our Site (such as on a chatroom or providing a review) you agree that:
a. you own the intellectual property rights in the content you submit and no content which you submit will infringe the intellectual property rights of anybody else;
b. you are personally responsible for the content which you submit;
c. you will not submit anything which is false, misleading or inaccurate;
d. you will not submit anything which is defamatory, threatening or which is otherwise considered offensive or which is against the law; and
e. you will not submit anything which contains viruses or similar programs or files which damage equipment, devices or software.

11.2. We reserve the right to remove any submissions made to our Site.

11.3. If you fail to comply with this section 11 of these Terms, we reserve the right to suspend or withdraw indefinitely your access to or use of our Site. We may also take legal action against you and we may disclose your details to law enforcement agencies where we believe this is necessary or if we are required to disclose them by law. We may take any other action as we consider is necessary.

11.4. We do not usually edit or monitor content uploaded by visitors. Visitor’s content has not been approved by us and does not necessarily represent our views or values. If there is content uploaded by other visitors that you wish to complain about then please contact us using the details set out in section 2 above.

12. Viruses and bugs
12.1. We do not guarantee that our Site will be free from viruses, bugs or other harmful code or programs. It is your responsibility to ensure that the equipment and devices you use to access our Site are installed with up to date and sufficient anti-virus software.

12.2. You must not intentionally introduce viruses, bugs or other harmful code or programs to our Site.

12.3. You must not attempt to hack or attack or attempt to gain unauthorised access to our Site, any part of it or any software or equipment connected to it. We may take legal action against you and we may disclose your details to law enforcement agencies where we believe this is necessary or if we are required to disclose them by law. We may take any other action as we consider is necessary.

13. Our Liability
13.1. This section 13 does not apply to any goods, services or digital content that we may sell to you via this Site.

13.2. Nothing in this section 13 or these Terms shall exclude or place limits on our liability for any death or personal injury caused by our negligence or for any other liability which cannot be excluded or limited by law.

13.3. To the fullest extent permitted by law we exclude all liability for loss or damage arising out of or in connection with your use of our Site (including any inability to use our Site). This exclusion covers, but is not limited to, liability for:
a. any direct loss;
b. any loss of profit;
c. any loss of revenue, anticipate savings or goodwill; or
d. any indirect or consequential loss.

13.4. To the fullest extent permitted by law, we exclude all representations and warranties relating to our Site and the content on it.

13.5. As explained in section 8, we will not be liable for any loss or damage arising out of or in connection with your use of or reliance on any content on our Site.

13.6. If you are a consumer, then none of these exclusions or limitations or other terms in these Terms affect your rights under consumer law.

14. Intellectual Property Rights
14.1. Except in respect of content uploaded by visitors (see section 11) we own (or we are an authorised licensee) of all intellectual property rights on this Site and in the material and content published on it. These are protected by worldwide intellectual property laws and we reserve all such rights.

14.2. Fritz Fryer and Fritz Fryer Lighting are our registered trade marks. You are not permitted to use them unless you use them in compliance with section 14.3.

14.3. We grant to visitors of the Site a non-exclusive revocable licence to view and print the content appearing on the Site or any part of it, subject to the following conditions:
a. you may print one copy for your own personal use (but not for commercial use);
b. you may download extract(s) from our Site for your own personal use (but not for commercial use);
c. you must not delete any copyright notice from any content which you print or download;
d. you must acknowledge us (or the relevant person/contributor) as the author of the content;
e. you must not license or resell any content printed or downloaded from our Site; and
f. you must not use any of our trade marks or any third party trade marks which appear on our Site without our express written permission (or that of the relevant third party).

14.4. If you print or copy any content from our Site without complying with these Terms then your right to access our Site will end immediately and you must destroy, delete or return any copies of the content when and how we instruct you to.

15. Links to our Site
You may link to our Site but any such link is subject to the following conditions:
a. the link must not damage our reputation;
b. you must ensure that the link does not in any way suggest that there is any kind of association between us and does not suggest that we promote or endorse you in any way; and
c. we reserve the right to withdraw permission to you linking to our Site.

16. Severance
If any part of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant part shall be deemed deleted. Any modification to or deletion of such part under this clause shall not affect the validity and enforceability of the rest of these Terms.

17. Law and Jurisdiction
17.1. If there is ever any dispute between you and us, then it will be resolved using the law of England and Wales. If you live in England or Wales, we both agree respectively that proceedings will be brought in the English courts. However, if you live in Scotland, you can bring proceedings in Scottish or English courts and if you live in Northern Ireland you can bring proceedings in Northern Irish or English courts.

Our lights are hand made to order and lead times may vary.  Lead times shown on product pages are for guidance only, but aim to reflect an accurate longest lead time expectation.  Please contact us if your order is urgent, as we may be able to reduce the lead time.

• Please refer to the lead time on the specific product page. Lead times given are the lead time for processing of the order, not delivery.
• All lead times quoted for a specific order are given based on the current stock level at the time of quoting.  Until an order is placed and payment received, the lead time may change.
• Antique restoration work carries a variable lead time depending on the workload that we have at the time and the complexity of the work involved.  You will be informed of the current lead time when we send an estimate for the work.
• Bespoke/Custom made products carry a variable lead time, you will be informed of the lead time during the design process, once we have confirmed the design. 
• If an order is delayed beyond the lead time given at time of order we will advise you as soon as reasonably possible.
• If you are a business:
  It is your responsibility to supply your client with your own lead time, after checking with us the current lead time for the product.  Any lead time we provide is based on current stock levels and may change until the order is received and paid for. The lead time given will be when the order will be ready to ship to you.

UK Delivery

Our UK orders are shipped by courier and you will receive a text message and/or email when your order is booked out for delivery.

On the day of delivery,  you will receive a text and/or email with a one-hour time slot for the delivery and with options to amend delivery details if not convenient.

General Delivery Information

At the time of order you will receive an expected lead time.  If delivery is delayed by an event outside our control we will inform you of this and of steps being taken to minimise delay.

Because of the risk that delivery could be delayed, or that Goods could be damaged in transit, you agree not to schedule or commit to any 3rd party products or services (such as hiring electricians) until after the Goods have arrived and you have checked they are complete and undamaged.  We will not be liable for any 3rd party costs (including cancellation or call-out fees) which result from Goods not arriving on time or in working order.

If delivery is attempted and failed, and you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage and further delivery.  If we cannot contact you or re-arrange delivery or collection, we reserve the right to terminate the Contract.

Unless otherwise agreed, you are responsible for obtaining (at your own cost) any import licences or consents required in relation to the goods and for any customs or excise fees, duties or charges.

Items can be collected from our Ross On Wye premises with prior notice during our opening times as displayed on our website.  www.fritzfryer.co.uk

• After you enter into the Contract we will contact you with an estimated delivery date (lead-time).
• If delivery is delayed by an event outside our control we will inform you of this and of steps being taken to minimise delay. 
• If delivery is attempted and failed, and you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage and further delivery. If we cannot contact you or re-arrange delivery or collection, we reserve the right to terminate the Contract.
• Because of the risk that delivery could be delayed, or that Goods could be damaged in transit, you agree not to schedule or commit to any 3rd party products or services (such as hiring electricians) until after the Goods have arrived and you have checked they are complete and undamaged. We will not be liable for any 3rd party costs (including cancellation or call-out fees) which result from Goods not arriving on time or in working order.
• Title will pass to the customer upon completion of payment. 
• Unless otherwise agreed, you are responsible for obtaining (at your own cost) any import licences or consents required in relation to the goods and for any customs or excise fees, duties or charges.
• If you are a consumer:
  The Goods will be delivered to your chosen address and become your responsibility from the time they are delivered.
  Items can be collected from our Ross On Wye premises with prior notice during our opening times as displayed on our website. www.fritzfryer.co.uk. If we terminate the Contract due to failed delivery as above, we may keep a portion of the amount paid to cover our costs.
• If you are a business:
  Orders placed by Retailers will be shipped to your retail address. We do not drop ship without prior written agreement.
  From the time of delivery, the goods shall be at your risk and you shall be solely responsible for their custody and maintenance as if you were the owner.
  You are responsible for inspecting the goods and making sure they match your original order.

Consumers
Goods purchased online or via telephone may be returned for a refund within 14 days from delivery (with the exception of non-standard, bespoke or custom items, definition below).  If you order Bespoke or Custom Items, or you order as a Business, you may not cancel unless goods are faulty (see below).

To return goods to us, please write or email including your:

• name
• address
• order details (order or invoice no.)
• phone number
• email address

If you cancel once the goods have been dispatched or delivered, you must return them to us at Fritz Fryer Lighting, Unit 3, Alton Business Park, Alton Road, Ross-On-Wye, HR9 5BP, within 14 days of advising us of your cancellation.

Fritz Fryer will pay for the cost of return, or arrange for the item to be collected, if the Goods are faulty or not as described, or if there is an error in the pricing or description of the Goods, or if delivery is seriously delayed (unless this is your fault), or you have a legal right.  In all other circumstances (including where you change your mind), the cost of returning the goods must be paid by you.

We will refund the price you paid for the Goods (and delivery costs where applicable) by the method you used for payment.  We may make reasonable deductions from the price to compensate us: any damage to the Goods or loss of value caused by your handling them, to meet our collection or return delivery costs and to compensate us for any services provided in connection with the Goods (including original shipping costs if your order was shipped to you free of charge).

Refunds will be paid within 14 days of the Goods being returned.

How to Return Items 

Any items being returned to us must be returned in the same condition as they were sent.  They must not have been installed or used.

We strongly recommend using the original packaging, to ensure the goods arrive back to us safely.

Return address:

Fritz Fryer Lighting
Unit 3
Alton Business Park
Ross-On-Wye
Herefordshire
HR9 5BP

The items returned must be well packed. Return postage is at your cost (unless goods being returned are faulty or as detailed above)  and we strongly recommend you obtain proof of postage as we are responsible for your parcel only once it has been received by us.  Any loss or breakages will be your responsibility and will result in the guarantee being void.

We cannot send out replacement products until faulty goods have been returned, received and tested.  If you wish to receive replacement products more urgently, you can place a new order and receive a refund for the returned items once they are received and checked by us.

Any products modified at the request of the buyer and bespoke items cannot be refunded.

Trade Customers

If you purchase as a business, you do not have the right to change your mind and return the Goods.  Goods can only be returned to us if we agree to cancel your order or in the event of a fault or defect in the manufacturing or quality of the Goods, you can return the Goods to us and we shall repair or replace them free of charge (in accordance with the terms of our Warranty below).  If we agree to cancel your order, you will be liable for any expense or cost incurred by us (which may include the cost of manufacturing and storing the items, delivery charges and a restocking fee – typically 30% of the retail price). 

If you wish to replace the items you have ordered, please contact us to arrange this.

Depending on the items you wish to exchange, it may be that we can send just the replacement parts.

Generally the quickest way to replace items ordered is to order the replacement items separately and then return the unwanted items for a full refund.

In respect of goods left in trust to Fritz Fryer for purposes of restoration, these are left entirely at the client’s risk and the client shall assume indemnity for that item/items.  We take every care with your items, many of which are extremely fragile antiques but please be aware, that all work undertaken by us is entirely at the risk of the client.  It is extremely unusual for any insurance policy to cover wear and tear damage or damage to an antique/vintage or used item which comes to light once restoration work commences.  Existing damage, such as a crack or weakness in a fitting, or an unstable connection,  may not be apparent or obvious prior to work commencing, but could cause an item to be irreparably damaged once dismantled or restored.  In such circumstances, by proceeding with the work, you confirm that you accept this risk and we will not be liable.

Cost and Estimates

The Estimate together with these Terms and Conditions contains the whole agreement between Fritz Fryer (the company) and YOU in respect of the provision of our repairs and servicing and supersedes and replaces any prior written or oral agreements, representations, or understandings.

Once you, the customer have accepted the Estimate, the company agrees to carry out the repairs and servicing with a reasonably appropriate level of skill and care. Once Fritz Fryer has initiated the repair or service, you, the customer, cannot withdraw your consent

All estimates for restoration work are estimates, not quotes.  Unfortunately it is sometimes impossible to foresee complications that

A 15% contingency fee is added onto all restoration estimates, in case the work turns out to be more complex than anticipated.  In agreeing to go ahead with the restoration, you agree to pay up to the full amount of the estimate, including the contingency fee.

The contingency fee is removed from the final invoice if the work is completed within the original estimated time and costs. If the work costs more than the 15% contingency fee, we will contact you with a revised price prior to continuing the restoration or repair.

Insurance
Goods entrusted to Fritz Fryer are not insured unless by prior arrangement and the cost of such insurance shall be borne by the client.

It is a mandatory requirement that any item left with or collected by us for repair is covered by the customer’s own insurance and left with us entirely at the customer’s own risk.

Please confirm the nature of cover with your insurance company before any restoration is agreed.

Please note too that it is common for insurance policies to exclude claims for items with wear and tear damage. This is particularly important to note with fragile antique items, which can have damage that is not visible before disassembly.  Such damage can become apparent or worsen, once work has commenced.

Storage & Collection
If you can’t collect your item within 1 month of restoration, we can arrange short term storage at our premises (space permitting) for a small weekly charge based upon size. Any item not collected within 1 month without prior agreement for storage will be subject to a charge of £10 per week for fittings up to 1m x 1m and £25 a week for larger items.

Non Collection
If an item is not collected within 3 months of the completion of restoration and no storage agreement is reached, we will contact the owner to request its removal.  If the item is not then collected within 3 further months following our request (or if an item is not collected within 6 months of being left in the care of Fritz Fryer Lighting with restoration not being given a go ahead), we reserve the right to sell or dispose of the item.

Once a design is approved by you and a deposit is paid, it cannot be cancelled or refunded.  Payment of deposit, estimate or quotation constitutes acceptance.

Intellectual Property Rights:
We will not copy existing designs from other companies or individuals, including from lighting manufacturers, websites or lighting designers. 

If we are making bespoke items to a specification you provide, we ask that you provide us with workable, easily understood and accurate specifications.  You are responsible for ensuring the specification is correct and does not infringe any third-party right (including patents, registered designs and other intellectual property rights).  We will not be liable for any loss or damage that arises as a result of us following a specification you have provided.  

If a third-party brings a claim against us alleging its rights have been infringed as a result of us following the specification, you will be responsible for, and shall indemnify us by paying, all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation, all interest, penalties, legal and professional costs alongside expenses) that we suffered or incur in connection with such a claim.  We may amend any specification for the same reasons we might amend the items (due to laws and safety) or to avoid any actual or likely infringement of third-party rights.

We may change a specification to comply with laws or make minor technical adjustments and improvements for safety or performance purposes, for example.

We retain the Intellectual Property Rights for all bespoke designs we make on your behalf unless expressly agreed by us, in writing.

In any instance where we attend site to help with installation, please be advised that we are not electricians and a qualified electrician will be required to be available to make the electrical connections.

Prior to all installations, we require contact details of a competent person who can advise on all aspects of the installation, including health and safety measures in place, RAMS, ceiling height, access and other practical site information.

The health and safety of our team is of upmost importance.  If a representative of  Fritz Fryer arrives on-site and finds suitable health and safety conditions are not  met, the installation or design service will not be completed, but time and mileage will be still be charged.  This includes, but is not limited to, insufficient equipment for working from height, safe access to the location of the area where the product is to be installed or the service to be provided.

All conditions sent to you before installation and equipment requested must be provided for an installation or service to take place.

Safe and clear access to the  working location must be provided.

We will not be responsible for providing floor protection or furniture coverings etc.  This should be done before we arrive to ensure we can work safely and without causing damage.

Our maximum insured working height is 10 metres.  If an installation is above this height we will need prior warning to arrange insurance.

Fritz Fryer are not liable for any costs associated with making good or redecorating following installation.

If Fritz Fryer are unable to complete the installation due to these conditions not being met, travel time and time on site will be charged.

Definitions

1. Seller and/or The Company and/or We means Wallis-Smith Ltd. Trading as Fritz Fryer Lighting.  We are a manufacturer and restorer of light fittings and lighting products, made in the UK.  Company number – 06510359 VAT Number: GB926360033. 
2. Buyer and/or Customer and/or You means the person who buys or agrees to buy the goods from the Seller.
3. Conditions means the terms and conditions of sale as set out in this document (LINK THE DOCUMENT) and any special terms and conditions agreed in writing by the Seller or displayed on this website.
4. Goods means the items which the Buyer agrees to buy from the Seller as set out in the Schedule.
5.  Bespoke or Customised Goods means any goods which differ to our ‘standard’ products (‘standard’ being those for sale directly on www.fritzfryer.co.uk without need to contact the company at the time of placing an order).  This includes, but is not limited to:
   • bespoke metal finishes, that are hand finished in our workshop
   • metal and flex combinations which are not selectable on the product pages of our website,
   • one off, bespoke design products where you have suggested or approved a design supplied by us (payment of a desposite, estimate or quotation confirms approval of the design)
   • all products that are altered to the requirements of the customer, e.g. where we make an item to fit your supplied dimensions (such as ceiling height or space), or where we adapt an item to work in your specific circumstances (such as altering the size or switching method).
6. Price is the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.